The Create Zendesk Ticket Action allows you to create a ticket as part of your workflow. This action is available on your entity or attribute pipelines.
Prerequisite:
Configuration
1. Enter a Display label for the node. This will be helpful with identifying the node when viewing your Pipeline.
2. Enter a Description for the node. This is an optional attribute.
3. Select the Zendesk Synapse
4. Select from one of the Ticket Types
5. Set the Priority of the Ticket
6. Enter the Subject for the Ticket. Click the Insert Token option to specify the attribute that will be used to dynamically set the Subject to a attribute on the entity record. You can use a mix of text and tokens for this attribute.
7. Enter the Description for the Ticket. Click the Insert Token option to specify the attribute that will be used to dynamically set the Description to a attribute on the entity record. You can use a mix of text and tokens for this attribute.