Pendo Feedback Synapse Setup

Varsha Neelesh
Varsha Neelesh
  • Updated

The Pendo Feedback synapse enables data synchronization between Pendo Feedback and Syncari entities using the Pendo Feedback API. After you authenticate with Pendo Feedback, you can activate the Pendo Feedback synapse, which enables Syncari to make the data available within the Syncari Unified Data Model. 

Requirements & Reference


Configure the Pendo Feedback Synapse in Syncari

  1. In Syncari, open Synapse Studio.
  2. Find Pendo Feedback in the Synapse Library, and drag it to the canvas.
  3. Complete the information in the Configure step:
    • Synapse Name—Enter your own custom name for the synapse.
      Note: Stick to letters and numbers. The name must begin with a letter. The only special characters we allow are spaces, hyphens (-), and underscores (_).
    • Authentication Method—Keep APIKey selected.
    • Optional: The Sync Rate Limit affects downstream syncs with the synapse. Turn on the Sync Rate Limit if needed to limit the sync rate for updates. You can edit this configuration later if you find you need to manage your downstream syncs.
  4. Click Next.
  5. Enter the Integration Key you created in Pendo Feedback app, and then click Authenticate.
  6. Click Next.
  7. Select Make Synapse Active
    Other options include: 
    • Map Entities in Sync Studio—Syncari takes you to Sync Studio to map the entities before activating the Synapse.
    • Activate and Create Pipelines—We don't recommend using this option except in specific use cases (e.g., this is your first synapse, and you want your schema to match that of the synapse). For synapses with default mappings, Syncari updates the Sync Studio canvas and creates draft pipelines for the Syncari Unified Data Model. Contact one of our Onboarding and Support team members before using this option. 
  8. Click Close.


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