Pendo Synapse Setup

Dave Wilks
Dave Wilks
  • Updated

The Pendo synapse enables data synchronization between Pendo and Syncari entities using the Pendo API. After you authenticate with Pendo, you can activate the Pendo synapse, which enables Syncari to make the data available within the Syncari Unified Data Model. 


Requirements & Reference

Supported Synapse Capabilities

  • Read-only
  • Syncari's Pendo synapse supports these Pendo objects:
    • Account
    • Page
    • Feature
    • Guide
    • Visitor

Pendo Setup

To authenticate with the Pendo synapse, you’ll need to set up an Integration Key in Pendo.

To set up an Integration Key:

  1. In Pendo, click Settings.
  2. Select Integrations.
  3. Click Integration Keys.
  4. Click Add Integration Key.
  5. In Description, enter a name or description to help identify the key, and then click Create.
    Note: You don't need to select Allow Write Access because Syncaris only supports pulling data from the Pendo synapse.
  6. Copy the integration key to a safe place so you can use it to Configure the Pendo Synapse in Syncari.

Configure the Pendo Synapse in Syncari

In the previous section, you set up an Integration Key in Pendo. You'll use this when you configure the Pendo synapse.

Now, you can connect the Pendo synapse in Syncari:

  1. In Syncari, open Synapse Studio.
  2. Find Pendo in the Synapse Library, and drag it to the canvas.
  3. Complete the information in the Configure step:
    • Synapse Name—Enter your own custom name for the synapse.
      Note: Stick to letters and numbers. The name must begin with a letter. The only special characters we allow are spaces, hyphens (-), and underscores (_).
    • Authentication Method—Keep APIKey selected.
    • Optional: The Sync Rate Limit affects downstream syncs with the synapse. Turn on the Sync Rate Limit if needed to limit the sync rate for updates. You can edit this configuration later if you find you need to manage your downstream syncs.
  4. Click Next.
  5. Enter the Integration Key you created in Pendo Setup, and then click Authenticate.
  6. Click Next.
  7. Select Make Synapse Active
    Other options include: 
    • Map Entities in Sync Studio—Syncari takes you to Sync Studio to map the entities before activating the Synapse.
    • Activate and Create Pipelines—We don't recommend using this option except in specific use cases (e.g., this is your first synapse, and you want your schema to match that of the synapse). For synapses with default mappings, Syncari updates the Sync Studio canvas and creates draft pipelines for the Syncari Unified Data Model. Contact one of our Onboarding and Support team members before using this option. 
  8. Click Close.


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